Terms of service

Last updated: August 5, 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the Proof-Reading-Service.com website and the professional services we provide.

Throughout these Terms, “Proof-Reading-Service.com”, “we”, “us” and “our” refer to Proof-Reading-Service.com Ltd.

By accessing our website, requesting a quotation or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our services.

2. Our Services

We provide professional language and document services, including but not limited to:

• Proofreading
• Academic editing
• Copy-editing
• English-language editing
• Dissertation and thesis editing
• Journal manuscript editing
• Book editing
• Formatting
• Reference and citation formatting
• Translation
• LaTeX proofreading and editing
• Rewriting and other language-related services offered on our website

All services are provided electronically. We do not supply physical goods.

3. Scope of Proofreading and Editing

Depending on the service selected, proofreading and editing may include improvements to:

• Grammar
• Spelling
• Punctuation
• Sentence structure
• Clarity and readability
• Consistency
• Academic or professional style
• Headings, tables, figures and general presentation

Unless specifically included in your quotation or order, our standard proofreading and editing services do not include:

• Writing new content
• Conducting research
• Verifying facts, data, calculations or research findings
• Checking for plagiarism
• Reformatting all references or citations into a different style
• Substantive rewriting
• Providing legal, medical, financial or academic advice
• Guaranteeing publication, acceptance, a particular grade or any other outcome

Reference lists, footnotes, endnotes, tables and figures may be excluded from the quoted word count unless otherwise agreed.

4. Customer Responsibilities

By submitting a document or placing an order, you confirm that:

• You own the document or have permission to submit it.
• The document does not contain unlawful material.
• The information and instructions you provide are complete and accurate.
• You have selected an appropriate service for your requirements.
• You have provided all relevant style guides, author instructions and deadlines before work begins.
• You are responsible for reviewing and approving the completed document before using or submitting it.

You remain solely responsible for the content, arguments, research, conclusions and final submission of your document.

5. Quotations and Orders

Any quotation we provide is based on the document, word count, service level, deadline and instructions available at the time.

We may revise a quotation if:

• The submitted document differs from the document originally assessed.
• The word count is higher than stated.
• The work required is more extensive than originally described.
• Additional services or a faster deadline are requested.

An order is accepted once payment has been received or another payment arrangement has been expressly agreed by us.

We reserve the right to refuse or cancel an order where we are unable to provide the requested service, where the instructions are unclear or unlawful, or where the order may involve academic misconduct.

6. Prices and Payment

Prices are shown on our website or provided in a written quotation. Prices may change at any time, but changes will not affect an order that has already been accepted.

Unless otherwise agreed, full payment is required before work begins.

You are responsible for any bank charges, card charges, currency-conversion costs or other payment fees charged by your payment provider. We must receive the full amount stated in the payment request or invoice.

Where applicable, VAT will be charged in accordance with UK tax law.

7. Deadlines and Delivery

We will make every reasonable effort to complete and return your document by the agreed deadline.

The agreed deadline is based on receiving:

• The complete document
• Full payment
• Clear instructions
• Any required style guide or supporting material

If any of these are delayed, incomplete or changed, the delivery deadline may also need to be changed.

Completed documents are normally delivered electronically by email or through another agreed digital method.

We are not responsible for delays caused by incorrect contact details, email filtering, technical failures outside our reasonable control or the customer's failure to provide required information.

8. Customer Changes After Work Has Started

If you make changes to the document after work has started, those changes are not automatically included in the original order.

Additional text, revised sections, newly added references or other customer amendments may require a new quotation, additional payment and a revised deadline.

9. Revisions and Complaints

If you believe that the completed service does not meet the agreed instructions, please contact us within 30 days of delivery using our contact form.

Please explain your concerns clearly and identify the relevant sections of the document. We may ask you to provide the version returned by us and any feedback received from a university, journal, publisher or other organisation.

Where appropriate, we may:

• Explain the changes made.
• Correct errors that fall within the scope of the original order.
• Provide one reasonable round of revisions relating to the original instructions.
• Offer a partial or full refund where justified.

Revisions do not include changes resulting from new instructions, newly added text, a change of style guide, a change of target journal or amendments made by the customer after delivery.

10. Cancellations and Refunds

You may request cancellation before work has started.

Once work has started, we may deduct the value of work already completed and any reasonable costs incurred before issuing a refund.

Once the service has been completed in accordance with the agreed instructions, a refund will not normally be available solely because you have changed your mind.

Further information is available in our Returns & Refunds Policy.

11. Consumer Cancellation Rights

If you are purchasing our services as a consumer, you may have a statutory right to cancel your order within 14 days of entering into the contract.

By asking us to begin work during this cancellation period, you expressly request that the service starts before the cancellation period has ended.

If you cancel after work has started, you may be required to pay for the proportion of the service already completed. Once the service has been fully performed, your statutory cancellation right may end where you have agreed to the immediate performance of the service and acknowledged the loss of that right.

Nothing in these Terms affects your statutory consumer rights.

12. Confidentiality

We treat submitted documents and customer information as confidential.

Documents may be shared with employees, proofreaders, editors, translators, contractors or service providers only where necessary to provide the requested service.

We may also disclose information where required by law, regulation, court order or another lawful authority.

Further information about how we process personal information is available in our Privacy Policy.

13. File Retention

We may retain submitted and completed documents for a limited period for administration, quality control, complaint handling, legal or backup purposes.

You are responsible for keeping your own copies of all original and completed files. We do not guarantee that documents will remain available indefinitely after delivery.

14. Intellectual Property

You retain ownership of your original document and the intellectual property rights in your content.

By submitting a document, you grant us a limited, temporary right to access, copy, edit and process it solely for the purpose of providing the requested service.

Our website content, branding, templates, quotations, service descriptions and other materials remain our intellectual property and may not be copied, reproduced or used without our written permission.

15. Academic Integrity

Our services are intended to improve language, clarity, consistency and presentation. They are not intended to misrepresent authorship or assist with academic misconduct.

We do not:

• Write assignments, dissertations or theses on behalf of students.
• Fabricate data, evidence, references or research.
• Complete examinations or assessments on behalf of another person.
• Guarantee a grade, qualification or academic result.

You are responsible for ensuring that the use of our services complies with the rules of your university, institution, employer, publisher or journal.

16. Publication, Submission and Academic Results

Proofreading or editing does not guarantee that a document will be accepted by a journal, publisher, university, funding body or other organisation.

Decisions may depend on factors outside the scope of our service, including research quality, originality, methodology, argument, subject matter, journal fit, reviewer opinion and compliance with submission requirements.

We are not responsible for rejection, requested revisions, loss of marks, missed opportunities or other decisions made by third parties.

17. Translation Services

Translations are prepared using the source text and instructions supplied by the customer.

You are responsible for ensuring that the source text is accurate, complete and suitable for translation.

Unless expressly agreed, our translations are not certified, sworn, notarised or intended for official legal use.

18. Formatting and References

Standard proofreading or editing does not automatically include full formatting or the conversion of all references, citations, footnotes or endnotes into a different style.

Where full formatting or reference conversion is required, this must be requested separately and may involve an additional charge and deadline.

We rely on the style guide and instructions provided by the customer. We are not responsible for inconsistencies or errors caused by incomplete, outdated or conflicting guidance.

19. Website Use

You must not use our website:

• For any unlawful or fraudulent purpose.
• To infringe the rights of another person.
• To upload viruses, malicious code or harmful material.
• To attempt unauthorised access to our systems.
• To interfere with the security or operation of the website.
• To scrape, copy or reproduce website content without permission.
• To submit false or misleading information.

We may suspend or terminate access to the website or our services where these Terms are breached.

20. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, hosting services, analytics providers and external websites.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services may be governed by separate terms and policies.

21. Errors and Website Information

We make reasonable efforts to ensure that the information on our website is accurate. However, prices, descriptions, turnaround times and other information may occasionally contain errors or omissions.

We reserve the right to correct errors, update information or cancel an order affected by a material pricing or description error. Where an order is cancelled for this reason, any payment received will be refunded.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

Subject to the paragraph above, we are not liable for:

• Loss of profit, revenue, business, opportunity or anticipated savings.
• Loss of data where the customer has failed to retain backup copies.
• Indirect or consequential loss.
• Rejection by a journal, publisher, university or other organisation.
• Loss of marks, grades, funding, employment or publication opportunities.
• Errors in facts, data, references, calculations, research findings or specialist content that fall outside the agreed scope of service.

Where permitted by law, our total liability arising from an order will not exceed the amount paid by you for that order.

23. Events Beyond Our Control

We are not responsible for a delay or failure caused by circumstances beyond our reasonable control, including internet or email failures, power outages, illness, fire, flood, extreme weather, industrial disputes, government action, war, civil unrest or failures of third-party systems.

Where such an event affects an agreed deadline, we will contact you as soon as reasonably possible and take reasonable steps to minimise the delay.

24. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed to the minimum extent necessary. The remaining provisions will continue in full force and effect.

25. Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

26. Entire Agreement

These Terms, together with the relevant quotation, order confirmation, Privacy Policy and Returns & Refunds Policy, form the agreement between you and us concerning the requested service.

Where specific written terms agreed for an individual order conflict with these general Terms, the specific written terms will take priority for that order.

27. Changes to These Terms

We may update these Terms from time to time by publishing a revised version on this page.

The Terms that apply to an order will normally be those in force when the order was placed.

28. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the mandatory laws of the country in which you live.

Subject to any applicable consumer rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.

29. Contact Information

If you have any questions about these Terms of Service, please use our contact form.

Proof-Reading-Service.com Ltd
Allia Future Business Centre
King’s Hedges Road
Cambridge CB4 2HY
United Kingdom

Telephone: +44 20 3150 0431
Company Registration Number: 08391405
VAT Registration Number: GB 911 4788 21