Refund policy
Last updated: August 5, 2026
Proof-Reading-Service.com provides professional proofreading, editing, translation, formatting and related language services that are delivered electronically. As our services are customised and supplied digitally, this Returns & Refunds Policy differs from the policy that would apply to physical goods.
Cancelling Your Order
You may cancel your order and receive a full refund at any time before work has commenced.
Once a proofreader or editor has started working on your document, the service has begun and a refund may no longer be available. If only part of the work has been completed, we may, at our sole discretion, issue a full or partial refund depending on the circumstances and the amount of work already carried out.
If you wish to cancel your order, please contact us as soon as possible using our contact form.
Customer Satisfaction
We are committed to providing a high-quality service. If you believe that your document has not been edited or proofread to the standard you expected, please contact us using our contact form within 30 days of receiving your completed document.
We will carefully review your concerns together with the edited document. Where appropriate, we may:
- Provide an explanation regarding the changes made.
- Carry out additional revisions where they fall within the scope of the original service.
- Offer a partial or full refund where we determine that it is justified.
Services Not Eligible for Refunds
Refunds will generally not be provided where:
- The service has been completed in accordance with your instructions.
- You change your mind after the work has been completed.
- Your manuscript is rejected by a journal, publisher, university or other organisation for reasons unrelated to the quality of our proofreading or editing service.
- The document requires substantial rewriting, research, or subject-specific corrections that fall outside the scope of the service purchased.
- You have already accepted and used the completed work.
European Union Consumer Rights
If you are purchasing our services as a consumer within the European Union, you may have a statutory 14-day right to cancel your purchase.
However, by placing an order and requesting that we begin work before the end of the cancellation period, you expressly request the immediate performance of the service. Once the service has been fully performed, your statutory right to cancel may no longer apply in accordance with applicable consumer protection legislation.
Refunds
Where a refund is approved, it will be issued using the original payment method wherever possible. Refunds are normally processed within 10 business days, although your bank or payment provider may take additional time to complete the transaction.
Contact Us
If you have any questions about this Returns & Refunds Policy or would like to discuss a completed order, please use our contact form. We will respond as quickly as possible and work with you to resolve any concerns fairly and professionally.